Legal Information

Refund & Return Policy

Your satisfaction is our priority. Here is how we handle returns and replacements.

At The Florals, we take immense pride in the quality and craftsmanship of our exclusive perfumes, attars, and luxury cosmetics. Because our products are personal care items, we maintain strict hygiene standards. Please read our policy below regarding returns, damages, and refunds.

1. Damaged or Defective Items

Many of our signature fragrances are housed in delicate glass bottles. While we use premium, secure packaging to ensure safe delivery across Pakistan, accidents during transit can occasionally happen.

What to do: If your order arrives damaged, leaking, or defective, please contact us on our official WhatsApp within 24 hours of receiving the package. You must provide clear photographic or video evidence of the damaged item and the original packaging. Once verified, we will happily send a replacement at no extra cost to you.

2. Eligibility for Returns

If you simply change your mind, we accept returns within 7 days of delivery, provided the item meets the following conditions:

The item must be completely unused and unopened.
The protective seal and original cellophane wrapping must be intact.
The item must be returned in its original, undamaged packaging.

3. Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or offer refunds for:

Perfumes, attars, or cosmetics that have been opened, sprayed, or tested.
Items purchased during a promotional sale or clearance event.
Custom or personalized orders.

4. The Refund Process

Once your return is received and inspected at our facility in Lahore, we will notify you via WhatsApp regarding the approval or rejection of your refund.

If approved, your refund will be processed within 3 to 5 business days. Refunds are typically issued via Bank Transfer, JazzCash, or EasyPaisa. Please note that original shipping charges (e.g., the PKR 300 Lahore delivery fee or nationwide courier fees) are non-refundable, and you are responsible for the return shipping costs.

Need to initiate a return?

Our dedicated support team is ready to assist you with a smooth and fast resolution.